1. How do I place an order?
You may send you order in one of the following ways:
1) Please note we do not accept orders by phone.
2) Email your Purchase Order to sales@brainvta.com
3) Fax your Purchase Order to 027-87198226.
Please be sure to include your billing and shipping addresses, catalog numbers and your contact information. You will receive a separate Sales Order Confirmation indicating delivery time(s) within 24 hours of submitting your order. 
2. How will my order be shipped?
Shipping Methods
1) For product in need of frozen shipments, under no special requirement blue ice is packed.
2)For virus products, dry ice is packed to insure the ultralow temperature.
3)The shipments are normally made via FedEx, if you have other needs, we can do it.
4) All the shipping materials will be handled by us, and customers only needs to receive the goods.
Shipping Fees and Delivery Time
1) American customers DO NOT have to pay for international shipping, and most pre-made products can be delivered overnight, as our warehouse is located in Washington, DC.
2) Customers in other regions need to pay $150-300 for shipment according to the country, and the pre-made products can be delivered in 4-7 days.
3) The delivery time of customized products depends on the specific situation.
4) Based on our hundreds of delivery experiences, we can 100% sure products will be arrived to you in perfect condition.
3. What are the payment methods?
Pay by Credit Card
1)Visa, MasterCard, American Express, Discover are accepted.
2) All transactions are 100% confidential.
3)The payment is handled by PayPal (no PayPal account needed).
Pay by PayPal
1) Widely used
2)Convenient (Customers do NOT need to have the paypal acount.)
3)Safety
4)Our PayPal Account: sales@brainvta.com
Pay by Wire Transfer
For all the countries and currencies, you can use the transfer information below:
1) Beneficiary
Beneficial Owner:Brainvta(wuhan)co.,ltd
2) Beneficiary Bank
Bank: China Construction Bank Wuhan Gangcheng Subbranch
Account No: 42050124873700000397
Address: No.33,Youyi avenue Fangji road,Wuchang,Wuhan
SWIFT No: pcbccnbjhp
Tips: 1. Please note that payer will be responsible for transaction fee.
2. Please quote the invoice number or PO number while making the payment. Otherwise we do not recognize your payment.
4. May I get a discount of my order?
Normally Yes, our account manager will give you a level of discount depends on the order value, promotion events and your actual requirements. Please contact us to get a quote.
5. In which ways does BrainVTA provide customer service after delivery?
1) BrainVTA shall provide customers with product-related technical guidance and consultation for free.
2) For any questions of the packing and quantity, please contact us within 5 working days after receipt of the goods.
3) For any questions of our products or services, please contact us within 3 month after receipt of the goods. If the products do not meet the guarantees of quality, you can ask to resend the goods or full refund.

For any other questions, please email us at sales@brainvta.com or click the Send Request button.